Trust & Safety

About this page

EuroClinics.net is an online platform under Regulation (EU) 2022/2065 (Digital Services Act, DSA). This page explains our content-moderation, notice-and-action, and risk-mitigation procedures under DSA Articles 14, 16, 17, 20–22, and 34–35.

Designated DSA point of contact for authorities and users: dsa-contact@euroclinics.net (DSA Art. 11–12).

What is not allowed on EuroClinics

Listings for unlicensed providers, unlicensed treatments, or services prohibited in the country where they are offered.

Misleading claims about treatment outcomes, "miracle cures", or unsubstantiated cancer / chronic-disease claims.

Reviews from users who did not attend the appointment (we cross-reference with booking records).

Harassment, hate speech, discrimination, or threats targeting other users.

Promotional content disguised as reviews ("astroturfing").

Sharing of medical records or photos of identifiable patients without explicit consent.

Illegal content of any kind, including content that infringes intellectual-property rights.

Notice and action (DSA Art. 16)

Anyone may notify us of allegedly illegal content via a dedicated mechanism at /report (or by emailing trust-safety@euroclinics.net).

Notices must include: the exact URL, the reason it is allegedly illegal, the law that applies, and the notifier's contact information. We may act on anonymous notices for child-safety or imminent-harm matters.

On receipt, we acknowledge within 24 hours and reach a decision typically within 5 business days. For child-safety reports: same-day.

Statements of reasons (DSA Art. 17)

When we restrict content or accounts, we give the affected user a clear statement of reasons including the legal/contractual basis, the source of the notice, and the available redress paths.

Statements of reasons are published in machine-readable form to the DSA Transparency Database (see /transparency).

Internal complaint mechanism (DSA Art. 20)

If your content was restricted, you may appeal at no cost via /trust-safety/appeal.

A human reviewer different from the original decision-maker examines the appeal. Decision within 14 days; longer for complex cases with reasoned extension.

Out-of-court dispute settlement (DSA Art. 21)

You may also refer the matter to a certified out-of-court dispute settlement body in your member state — list published by the Digital Services Coordinators.

Trusted flaggers (DSA Art. 22)

Notices submitted by entities awarded "trusted flagger" status by a Digital Services Coordinator are prioritised — typical decision within 24 hours.

Currently no trusted-flagger relationships in place; this section will be updated when partnerships are signed.

Risk assessment (DSA Art. 34 — applicable to VLOPs)

EuroClinics is not currently a Very Large Online Platform (under 45M monthly EU users). We voluntarily publish an annual risk assessment covering illegal-content amplification, fundamental-rights risks (dignity, privacy, non-discrimination), and risks to public health.

First annual assessment due 2027-Q1.