Contact

How can we help?

Pick the right channel below — patients, providers, journalists, regulators, and security researchers each have a dedicated contact. We respond inside one business day, in your language.

Reach the right team

  • 🩺 Patients & bookings

    Booking issues, appointment changes, refunds, telemed setup.

    support [at] euroclinics.net Mon–Sat 08:00–22:00 CET · EN · DE · FR · ES · IT · PT · NL · TR

  • 🏥 Providers (clinics, doctors, hospitals)

    Onboarding, integrations, payouts, EHR migration.

    providers [at] euroclinics.net Mon–Fri 09:00–18:00 CET · dedicated success manager from day one

  • 📰 Press & media

    Quotes, interviews, fact-sheets, logos.

    press [at] euroclinics.net See also /press for the kit

  • 🛡 Data protection (GDPR DPO)

    Subject access requests, erasure, portability, breach notification.

    dpo [at] euroclinics.net Marta Albertí · response within 30 days per GDPR Art. 12(3)

  • 🔐 Security disclosure

    Vulnerability reports, safe-harbour disclosure, bug bounty.

    security [at] euroclinics.net PGP key: /.well-known/security.txt · 90-day disclosure window

  • ⚖️ Complaints & patient rights

    Formal complaints about a clinic, doctor, or our platform.

    complaints [at] euroclinics.net See complaints procedure for escalation path

  • 📢 Whistleblower / speak-up

    Confidential ethics + compliance concerns (EU Directive 2019/1937).

    whistleblower [at] euroclinics.net Independent intake · see /speak-up · anonymous channel available

  • 💼 Legal

    Contracts, takedown requests, DSA Statement of Reasons, law-enforcement requests.

    legal [at] euroclinics.net Law-enforcement: see /law-enforcement-guidelines

  • ♿ Accessibility

    Report accessibility barriers · request alternative format · feedback on EN 301 549 conformance.

    accessibility [at] euroclinics.net Response within 5 business days

  • 👥 Careers

    Open roles, recruitment, internships.

    careers [at] euroclinics.net See open roles →

  • 📨 General

    Anything else.

    info [at] euroclinics.net Routed to the right team within one business day

  • 🏢 Postal address

    EuroClinics SL
    Calle de Velázquez 50, 4ª planta
    28001 Madrid, Spain

    CIF B-12345678 · Registered Mercantil de Madrid · Tomo 12345 · Folio 67 · Hoja M-987654

Or send us a message

For general enquiries — we'll route it to the right team. For urgent patient issues, please use support [at] euroclinics.net directly.

We respond within one business day. By submitting, you confirm you are 16+ or have parental consent. Your message is encrypted in transit (TLS 1.3) and at rest (AES-256-GCM). It is retained for 18 months for support audit, then deleted automatically.