Accessibility statement

Our commitment

EuroClinics SL is committed to making euroclinics.net accessible to all visitors, in line with Directive (EU) 2019/882 (European Accessibility Act, applicable from 28 June 2025), Directive (EU) 2016/2102 (web accessibility), and the harmonised standard EN 301 549 V3.2.1 which incorporates WCAG 2.1 level AA.

Conformance status

This website is **partially conformant** with EN 301 549 V3.2.1 / WCAG 2.1 level AA.

"Partially conformant" means that some parts of the content do not fully conform to the accessibility standard. Areas of non-conformance and exemptions are listed below.

What we have done

Keyboard navigation across every interactive component (buttons, links, forms, modals).

Visible focus indicators on every focusable element (3px ring, ≥3:1 contrast).

Skip-link to the main content as the first focusable element.

Colour contrast ≥4.5:1 for body text, ≥3:1 for UI text.

Heading hierarchy (h1 → h6) follows logical document outline; one h1 per page.

All non-decorative images have meaningful alt text; decorative images use alt="".

Form fields have programmatically associated labels; error messages are announced to assistive technologies.

prefers-reduced-motion is respected — non-essential animations are disabled.

All locale-specific content carries the correct lang attribute.

No information is conveyed by colour alone.

Known non-conformance

The 360° virtual tour iframes embedded on some clinic profile pages do not currently provide a fully accessible alternative — a text description is provided alongside; an audio-described version is on our 2026-Q4 roadmap.

Some external embeds (Stripe payment iframe, video conferencing) inherit accessibility from third-party providers; we test these continuously and report regressions to the vendor.

Disproportionate-burden exemptions

None currently claimed. Should any exemption be necessary, we will publish the assessment and revisit it annually.

How we tested

Automated testing: axe-core 4.x runs on every Pull Request; CI fails on any "critical" or "serious" finding.

Manual testing: weekly keyboard-only smoke test by a sighted tester and monthly screen-reader test (NVDA on Windows, VoiceOver on macOS/iOS, TalkBack on Android).

External audit: annual third-party audit by an EAA-licensed accessibility consultancy.

Date of latest assessment: 2026-05-15.

Feedback & contact

If you encounter any accessibility barrier, please contact us so we can fix it.

Email: accessibility@euroclinics.net · Postal: EuroClinics SL · Calle de Velázquez 50 · 28001 Madrid · Spain.

We respond within 5 business days and aim to fix high-impact barriers within 14 days.

Alternative formats (large print, plain text, Braille) available on request at no cost.

Enforcement procedure

If you are unsatisfied with our response, you may lodge a complaint with the national enforcement body for the European Accessibility Act in your member state.

For Spain, the competent authority is the Centro Español de Subtitulado y Audiodescripción (CESyA) — https://www.cesya.es.

Statement preparation

This statement was last reviewed on 2026-05-21 and is reviewed at minimum every 12 months.