Patient rights charter

Scope

This charter sets out the rights of patients who book healthcare through EuroClinics.net, in line with Directive 2011/24/EU on the application of patients' rights in cross-border healthcare, Regulation (EU) 2017/745 (Medical Devices), Regulation (EU) 2017/746 (IVD), and applicable national patient-rights legislation in each market we serve.

These rights apply whether you book in your home country or as a cross-border patient.

Right to information

You have the right to receive — in clear, accessible language — information about treatment options, risks, expected outcomes, alternatives, cost (total and out-of-pocket), expected recovery time, and the qualifications of the treating practitioner.

EuroClinics requires every provider to publish service-level pricing in advance. If a price changes between booking and treatment, the original price is honoured.

Right to informed consent

No procedure may be carried out without your free, specific, informed, and unambiguous consent (Directive 2011/24/EU Art. 4; GDPR Art. 9(2)(a) for special-category data).

You may withdraw consent at any time before treatment without penalty.

For minors, consent is taken from the legal guardian; the minor's assent is sought where age-appropriate.

Right to your medical records

You have the right to a copy of your medical record at any time, free of charge for the first request per calendar year, in a structured, machine-readable format (GDPR Art. 15 + 20).

You may transfer your record to another EU healthcare provider (Directive 2011/24/EU Art. 5(d) + the European Health Data Space proposal).

Continuity of care

Cross-border patients receive a written summary of treatment, including any follow-up needed, in the patient's own language plus English.

For prescriptions issued in another EU member state, see https://eu-rx.eu (the EU Cross-Border ePrescription service).

Reimbursement (cross-border)

EU/EEA residents may be entitled to reimbursement for cross-border care under Directive 2011/24/EU through their national health system or social-insurance institution.

Each member state publishes a National Contact Point (NCP) with reimbursement rules — see https://ec.europa.eu/health/cross-border-healthcare/national-contact-points_en.

Dignity, non-discrimination, and equal treatment

Every patient is treated with respect, regardless of nationality, age, gender identity, sexual orientation, race, religion, disability, or socioeconomic status.

Providers found in violation of this principle are removed from EuroClinics pending investigation.

Patient safety & adverse events

You have the right to be informed of any adverse event that affects your care, and to receive an apology and corrective action where appropriate (Council Recommendation 2009/C 151/01).

For suspected medical-device incidents, please report via incidents@euroclinics.net — we forward to the competent authority under MDR Art. 87.

Right to complain

You may file a complaint about a provider or about EuroClinics itself — see /complaints for the full procedure.

You also have the right to escalate to the national healthcare regulator and, for data-protection matters, to the data protection authority (GDPR Art. 77).

Special protections for children

For patients under 16 (or the national age-of-consent for data processing), parental consent is required. Telemed sessions with minors require a parent or guardian to be reachable for the duration.

Patient-rights office

complaints@euroclinics.net · A dedicated patient-rights officer responds within 5 business days, in EN / DE / FR / ES / IT / PT / NL / TR.