Woodland Court

Woodland Court residential care home (based in Caterham, Surrey) is designed to support people with a range of conditions including autism, brain injury, learning difficulties, sensory impairment, mental health conditions, and physical disabilities.The well-equipped staff are able to offer support and care for each resident and provide personalised support and care plans to each individual in order to help them gain confidence and to live more independently within their own homes. Residents are also encouraged to access the local amenities and to become more involved within the community.At Woodland Court, there are 24 flats (12 shared and 12 single occupancies), totalling 36 service users. Each flat is fully equipped with its own kitchen facilities and the facility is fully accessible for wheelchairs, with large corridors and wide doors. There is also lift access to all four floors and some flats have hoist tracking and fitted automatic doors if required. Residents at Woodland Court have access to 24-hour care and support from on-site staff.Active Care Group is a specialist provider of complex care services for people of all ages across the UK. Offering a fully integrated pathway of support to meet long term and changing needs, Active Care Group's portfolio of services include rehabilitation, residential and supported living, care in the home, respiratory, case management and staffing.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 9 Registered nurses
• 31 Licensed practical nurses
• 36 Care assistants
• 4 Physiotherapists

Medical director

Dr. Pereira

Staff turnover

60%

Staff-to-client ratio

1:7 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 43 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol