Turning Point
Based in London
private · founded 2017 · licence HC-GB-1370
About
Turning Point is a leading healthcare provider dedicated to offering comprehensive and compassionate care to the residents of London, United Kingdom. The organisation is committed to providing a patient-centred approach, ensuring that each individual receives personalised treatment tailored to their specific needs. Turning Point believes in empowering patients through knowledge and understanding. Patients are encouraged to actively participate in their healthcare journey, working collaboratively with the team to achieve the best possible outcomes. The organisation strives to create a welcoming and supportive environment where patients feel comfortable discussing their concerns and receiving the highest quality care.
Identity
- Legal name
- Turning Point Ltd.
- Regulator
- National healthcare authority
Coverage area
Service areas
| City | Radius |
|---|---|
| London | 11 km |
Services offered
Skilled medical care
- Skilled nursing
- Complex wound care
- Ostomy care
- Catheter care
- Medication administration
- Phlebotomy
Therapies at home
- Physiotherapy
Specialty programmes
- Palliative
- Dementia care
- Postnatal
- Post-op: joint replacement
- Post-op: cardiac surgery
- Chronic: CHF
- Chronic: COPD
- Chronic: diabetes
Non-medical / companion
- Personal care (bath/dress/grooming)
- Diabetic meals
- Light housekeeping
- Transport to appointments
- Companionship
- Overnight care
- Respite for family caregivers
Team & vetting
- 8 Registered nurses
- 20 Licensed practical nurses
- 33 Care assistants
- 7 Physiotherapists
- Medical director
- Dr. Pereira
- Staff turnover
- 60%
- Staff-to-client ratio
- 1:6 caregivers per active client
- Same-caregiver consistency
- 15%
Caregiver languages
- Local
- English
Caregiver vetting
- ✓ Criminal background check
- ✓ Drug screening
- ✓ Driving record check
- ✓ Reference verification
- ✓ Annual recertification
- 📚 38 CE hours/year required
Technology
- 📱 Caregiver mobile app
- 📍 Electronic Visit Verification (GPS)
Remote monitoring
- BP
Pricing
| Service | Rate |
|---|---|
| Nursing visit (60 min) | 82.59 EUR |
| Physiotherapy at home | 70.01 EUR |
| Live-in (per day) | 352.11 EUR |
| Palliative (per day) | 252.16 EUR |
Holiday premium: 25% · Minimum shift: 2 h
LTCI accepted: Major national insurer
Quality metrics
- 8% Patient satisfaction
- 19% Caregiver satisfaction
- 27% 30-day readmission
- 3.5 Complaints / 1000 visits
Photos
Compliance & safety
- Privacy
- HIPAA + GDPR compliant
- Liability insurance
- €5,000,000
- Infection control
- WHO/ECDC home-care protocol
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