Swansea Terrace Care Home

Swansea Terrace, situated close to Preston city centre, provides accommodation for up to 44 individuals in need of Nursing, Residential, or Dementia care. Committed to delivering exceptional person-centred care, they ensure a safe, happy, and secure environment for all residents. Working closely with residents, their families, and friends, they tailor their approach to each individual's unique needs and preferences – embodying a truly person-centred ethos. At the heart of their care philosophy lies the Health, Wellbeing, and Safety of their Residents. They take pride in using fresh, locally sourced produce to prepare homemade, nutritionally balanced meals. Additionally, every home benefits from the presence of an Activities Co-ordinator responsible for tailoring the activities plan according to the residents' needs. Swansea Terrace is proudly part of the We Care Group, a renowned care provider committed to excellence in care across the region.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 26 Registered nurses
• 32 Licensed practical nurses
• 35 Care assistants
• 9 Physiotherapists

Medical director

Dr. van Dam

Staff turnover

60%

Staff-to-client ratio

1:8 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 48 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol