Richmondwood Residential Home

Set two miles away from the beach in a quiet area of Bournemouth, Richmondwood is a beautiful facility with surrounding garden landscapes, with a variety of trees, flowerbeds, shrubs and a fish pond, enjoyable from the patios or large conservatory.Richmondwood Residential Home aims to provide continued independence and maintenance of freedom and quality of life for its residents. Throughout the 33 years of service provided, Richmondwood has fostered a caring family atmosphere and ensured 24-hour care by its highly trained staff. These 28 skilled professionals provide excellent quality elderly care, specifically catered to the resident's personal lifestyle and interests.They offer:Elderly careChiropodyManicureHairdressingSpecialist care for a variety of medical conditionsSpecial interests:Alzheimer's diseaseAnorexiaBulimiaSelf-HarmingBipolar disorderManic depressionHearing impairment and deafnessParkinson's diseaseSchizophreniaSpeech ImpairmentStrokeVisual impairmentDementiaPhysical disability

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 26 Registered nurses
• 18 Licensed practical nurses
• 37 Care assistants
• 9 Physiotherapists

Medical director

Dr. Pereira

Staff turnover

60%

Staff-to-client ratio

1:6 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 44 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol