Millbrook Court

Millbrook Court Care Home is an RQIA regulated care home for older service users and those living with dementia. Based on Donaghadee Road, Bangor, Millbrook Court consists of 50 self-contained flatlets, each with a shower en-suite, sink basin, and also a small kitchen unit, complete with refrigerator and sink.Millbrook Court is equipped with highly trained support staff, who are available 24 hours a day, 7 days a week to assist service users with daily living activities and personal care. The care home is also supported by a team of domestic assistants who work to keep both the personal and communal areas of the flatlets clean, where social and leisure activities also take place. Full meal service is provided as part of the accommodation, including arrangements for special dietary requirements. Millbrook Court is also equipped with a Care Team, to assists service users in retaining their medical care arrangements with GPs, physiotherapists, dentists, and any other healthcare services they may require.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 25 Registered nurses
• 14 Licensed practical nurses
• 27 Care assistants
• 8 Physiotherapists

Medical director

Dr. Bianchi

Staff turnover

15%

Staff-to-client ratio

1:5 caregivers per active client

Same-caregiver consistency

83%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 43 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 90% Patient satisfaction
• 83% Caregiver satisfaction
• 13% 30-day readmission
• 1.23 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol