Heatherside Care Home

Heatherside Care Home is a haven of compassionate care nestled in the heart of Hampshire. Dedicated to providing exceptional care for individuals with a range of needs, the home offers a warm and welcoming environment where residents can thrive. Heatherside's team of highly skilled and experienced professionals are committed to delivering personalised care plans tailored to each resident's unique requirements. They understand that every individual has different needs and preferences, and strive to create a supportive and nurturing environment that fosters independence and dignity. Whether you or your loved one require residential, respite, or dementia care, Heatherside Care Home offers a comprehensive range of services to meet your specific needs. From 24-hour nursing care to engaging activities and delicious home-cooked meals, the home provides a holistic approach to well-being.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 15 Registered nurses
• 33 Licensed practical nurses
• 42 Care assistants
• 6 Physiotherapists

Medical director

Dr. Schmidt

Staff turnover

60%

Staff-to-client ratio

1:7 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 41 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol