Glenowen Court

Glenowen Court Care Home is an RQIA regulated residential home for older service users and those living with dementia. Based on Andersontown Road, Belfast, Glenowen Court consists of 44 flatlets each with a shower en-suite, sink basin, and also a small kitchen unit, complete with refrigerator and sink.Glenowen Court is equipped with highly trained support staff, who are available 24 hours a day, 7 days a week to assist service users with daily living activities and personal care. The care home is also supported by a team of domestic assistants who work to keep both the personal and communal areas of the flatlets clean, where social and leisure activities also take place. Full meal service is provided as part of the accommodation, including arrangements for special dietary requirements. Glenowen Court is also equipped with a Care Team, to assists service users in retaining their medical care arrangements with GPs, physiotherapists, dentists, and any other healthcare services they may require.

Services offered

Skilled medical care

• Skilled nursing
• IV therapy at home
• Complex wound care
• Ostomy care
• Catheter care
• Tube feeding (NG/PEG/J)
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy
• Occupational therapy
• Speech therapy
• Respiratory therapy

Specialty programmes

• Palliative
• Hospice / end-of-life
• Dementia care
• Pediatric homecare
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Live-in care
• Overnight care
• Respite for family caregivers

Team & vetting

• 24 Registered nurses
• 31 Licensed practical nurses
• 38 Care assistants
• 7 Physiotherapists

Medical director

Dr. Schmidt

Staff turnover

11%

Staff-to-client ratio

1:6 caregivers per active client

Same-caregiver consistency

89%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 30 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 👨‍👩‍👧 Family portal (real-time updates)
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP
• glucose
• O2

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 97% Patient satisfaction
• 88% Caregiver satisfaction
• 12% 30-day readmission
• 1.03 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol