Frenchay Brain Injury Rehabilitation Centre

Frenchay Brain Injury Rehabilitation Centre in Bristol specialises in the assessment, rehabilitation, and therapy of those over 16 with complex physical and cognitive impairments, challenging behaviours, and neuropsychiatric disorders resulting from a brain injury. The two units (Frenchay BIRU South and North) are led by a multidisciplinary team that work together to ensure patients meet their personalised, clearly defined goals and improve their quality of life. The Frenchay BIRU team is led by Dr Angus Graham (rehabilitation consultant and medical director) and consists of qualified nurses, physiotherapists, occupational therapists, speech and language therapists, and clinical psychologists.The centre comprises 52 bedrooms split across two units, with two independent flats as well as a high dependency ward. Service users also have access to therapy kitchens, a hydrotherapy pool, two gymnasiums, five large day rooms, private landscaped gardens, as well as an outdoor area with different surfaces for walking. Two minibuses and a car are also available for day outings and appointments.Patients treated at the centre include those with complex physical and cognitive difficulties resulting from conditions such as a brain tumour, complex stroke, inflammatory and infective conditions, subarachnoid haemorrhage, or traumatic brain injury. The team a highly qualified and experienced in the management of people with PEGS and patients requiring SMART (Sensory Modality Assessment and Rehabilitation Technique) assessment. In addition, those detained under the Mental Health Act or under a DoLS order may also be treated at the centre.The Active Care Group. Active Care Group is a specialist provider of complex care services for people of all ages across the UK. Offering a fully integrated pathway of support to meet long term and changing needs, Active Care Group's portfolio of services include rehabilitation, residential and supported living, care in the home, respiratory, case management and staffing.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 8 Registered nurses
• 16 Licensed practical nurses
• 21 Care assistants
• 7 Physiotherapists

Medical director

Dr. van Dam

Staff turnover

60%

Staff-to-client ratio

1:8 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 34 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol