Copelands

Copelands is a purpose-built, state of the art residential care home, owned and managed by Belfast Central Mission (BCM), that provides a home away from home for people with differing social, physical, and cognitive abilities, including those living with dementia. Situated on the stunning Co. Down coastline overlooking the Irish Sea, Copelands consists of six 'households', each equipped with its own kitchen, living and outdoor areas, allowing the ten residents in each wing to live fulfilling and enjoyable lives with access to round-the-clock care and support.The structure of Copelands aims to provide residents with feelings of comfort and ‘memories of home', particularly for residents who are beginning to experience cognitive decline and memory loss. There are various clues and recognisable surroundings strategically placed around the six households, to help the residents to be less anxious and confused, and also to retain the memory of their surroundings. Copelands is also placed in a coastal setting to aid in providing a relaxed environment for the residents.

Services offered

Skilled medical care

• Skilled nursing
• IV therapy at home
• Complex wound care
• Ostomy care
• Catheter care
• Tube feeding (NG/PEG/J)
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy
• Occupational therapy
• Speech therapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 23 Registered nurses
• 30 Licensed practical nurses
• 31 Care assistants
• 10 Physiotherapists

Medical director

Dr. Romero

Staff turnover

14%

Staff-to-client ratio

1:9 caregivers per active client

Same-caregiver consistency

84%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 37 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 👨‍👩‍👧 Family portal (real-time updates)
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 92% Patient satisfaction
• 84% Caregiver satisfaction
• 13% 30-day readmission
• 1.18 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol