Hall Road

Hall Road in Sutton is a registered living home that offers support for adults (aged 18 to 65) with epilepsy and other complex needs such as brain injury, sensory impairment, autism, mental health conditions, learning difficulties, and physical disabilities.Hall Road offers 24 flats (12 shared and 12 single occupancies), totalling 36 service users. Each flat is fully equipped with its own kitchen facilities and the facility is fully accessible for wheelchairs, with large corridors and wide doors. There is also lift access to all four floors and some flats have hoist tracking and fitted automatic doors if required. Residents at Hall Road have access to 24-hour waking care and support from on-site staff.Staff encourage service users to participate in activities such as swimming, cycling, bowling, trampolining, and day excursions based on their interests. The highly trained team of staff are able to offer service users valuable assistance and support, allowing them to live as independently as possible in their own homes.Active Care Group is a specialist provider of complex care services for people of all ages across the UK. Offering a fully integrated pathway of support to meet long term and changing needs, Active Care Group's portfolio of services include rehabilitation, residential and supported living, care in the home, respiratory, case management and staffing.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 9 Registered nurses
• 28 Licensed practical nurses
• 25 Care assistants
• 4 Physiotherapists

Medical director

Dr. Bianchi

Staff turnover

60%

Staff-to-client ratio

1:7 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 31 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol