Croft House

Croft House is a renowned private rehabilitation clinic nestled in the heart of Taunton, Somerset. With over 30 years of experience, they offer a comprehensive range of addiction treatment programs tailored to individual needs. Their dedicated team of professionals understands the complexities of addiction and provides compassionate, evidence-based care to help patients achieve lasting recovery. At Croft House, patients embark on a transformative journey that addresses the physical, psychological, and social aspects of addiction. Their holistic approach incorporates individual therapy, group sessions, family therapy, and complementary therapies like mindfulness and art therapy. The clinic also offers a structured daily routine, relapse prevention strategies, and ongoing aftercare support to ensure long-term success. Croft House is committed to creating a safe and supportive environment where patients feel empowered to confront their challenges and build a brighter future. Their serene setting, comfortable accommodations, and personalised attention foster a sense of community and belonging, allowing patients to focus on their recovery without distractions.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 9 Registered nurses
• 14 Licensed practical nurses
• 37 Care assistants
• 8 Physiotherapists

Medical director

Dr. Pereira

Staff turnover

60%

Staff-to-client ratio

1:5 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 39 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol