Byron Road

Byron Road in Selsden, Croydon, supports adults with epilepsy, autism, sensory impairment, learning difficulties, mental health needs, and other complex needs. The facility can provide a homely environment for up to five people between the ages of 18 and 65. The residence comprises two shared bathrooms, a communal lounge and kitchen, as well as a large garden area.The highly trained staff provide valuable guidance and support to service users to assist with their independence and personal development. Staff work closely with each person to build their skills and enable them to lead a richer and more fulfilled life.Byron Road offers a variety of activities to its service users such as virtual monthly bingo where families are welcome to join as well as a supper club, and many themed activities ranging from parties to arts and crafts. There is a quarterly newsletter to inform residents of the many upcoming events and activities on offer. The Byron team embrace holidays such as Easter, Halloween, and Christmas, and residents can enjoy celebrations complete with a party, activities, and often dressing up!Active Care Group is a specialist provider of complex care services for people of all ages across the UK. Offering a fully integrated pathway of support to meet long term and changing needs, Active Care Group's portfolio of services include rehabilitation, residential and supported living, care in the home, respiratory, case management and staffing.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 9 Registered nurses
• 26 Licensed practical nurses
• 37 Care assistants
• 8 Physiotherapists

Medical director

Dr. Bianchi

Staff turnover

60%

Staff-to-client ratio

1:5 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 31 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol