Towell House

Towell House is a residential care home located in East Belfast, Northern Ireland. The Home is set within its own grounds and has a large sensory garden, luxury rooms, an IT suite and a number of sitting rooms. The team at Towell House aim to provide safe accommodation alongside excellent quality patient-centred care for older people, physically disabled people and residents requiring dementia care. All residents are treated with respect and are provided with a number of activities appropriate to their needs. Towell House promises a positive life for their residents in the Home, one that includes all aspects of daily life using the core elements of: · Respect · Choice · Privacy · Personal preference · Individuality · Cultural diversity · Overall sense of belonging and wellbeing The team strive to make Towell House a ‘Home from home' for their residents. This is done by creating personalised care plans for each individual which are tailored to their needs. The team consists of dedicated and welcoming staff who view all their residents as family. Towell House has a range of both indoor and outdoor social areas to calm or stimulate the residents at their personal preference. Towell House also holds regular events and activities for their residents, these include: armchair yoga, Harvest and Christmas services and visiting entertainers. All staff at Towell House have undergone the required training and are registered with the appropriate professional bodies to ensure all guidelines and standards are adhered to.

Services offered

Skilled medical care

• Skilled nursing
• IV therapy at home
• Complex wound care
• Ostomy care
• Catheter care
• Tube feeding (NG/PEG/J)
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy
• Occupational therapy
• Speech therapy
• Respiratory therapy

Specialty programmes

• Palliative
• Hospice / end-of-life
• Dementia care
• Pediatric homecare
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Live-in care
• Overnight care
• Respite for family caregivers

Team & vetting

• 25 Registered nurses
• 26 Licensed practical nurses
• 45 Care assistants
• 8 Physiotherapists

Medical director

Dr. van Dam

Staff turnover

11%

Staff-to-client ratio

1:9 caregivers per active client

Same-caregiver consistency

89%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 47 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 👨‍👩‍👧 Family portal (real-time updates)
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP
• glucose
• O2

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 97% Patient satisfaction
• 89% Caregiver satisfaction
• 12% 30-day readmission
• 1.02 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol