The Laurels

The Laurels is a Neurological Rehabilitation Centre based in Lincoln that provides post-acute rehabilitation as well as the management of long-term neurological conditions. The Laurels focuses particularly on therapy and care to improve quality of life and supports a number of conditions including brain injury, spinal injury, stroke, progressive neurological conditions, Huntington's disease, and functional neurological disorders. A multi-disciplinary team work together to achieve this goal and consists of a rehabilitation consultant, neuropsychologist, speech and language therapists, physiotherapists, occupational therapists, specialist nurses, and experienced rehabilitation and therapy assistants.The Laurels offers accommodation for up to 12 residents and includes a garden that residents are encouraged to help maintain, as well as and a training kitchen to assist with rehabilitation. Wheelchair access is provided throughout the facility, and there is a lift located on every floor.The Laurels team develop evidence-based, person-centred rehabilitation care plans that seek to maximize an individual's independence. The Laurels is conveniently located just two miles from Lincoln City Centre, which enables service users to easily access occupational and educational opportunities, the GP practice, as well as social and recreational events.The Active Care Group is a specialist provider of complex care services for people of all ages across the UK. Offering a fully integrated pathway of support to meet long term and changing needs, Active Care Group's portfolio of services include rehabilitation, residential and supported living, care in the home, respiratory, case management and staffing.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 19 Registered nurses
• 18 Licensed practical nurses
• 33 Care assistants
• 10 Physiotherapists

Medical director

Dr. Pereira

Staff turnover

60%

Staff-to-client ratio

1:5 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 45 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol