The Laurel

The Laurel, part of Optimal Living, is a privately owned care home in Swindon town centre. The Laurel offers residential care for both old age and younger adult residents with mental health conditions, learning disabilities and complex medical conditions such as cerebral palsy, down syndrome and epilepsy.The home is a large Victorian property, next to Dean Park (another Optimal Living care home), with an enclosed garden for the residents to enjoy. The Laurel is designed and modified to suit the accessibility needs of their residents with limited mobility. There are five large (5 single and 1 shared) bedrooms at The Laurel, various areas of communal space, a high quality kitchen and a wet room. The home is close to local amenities, colleges, leisure facilities and education centres which provide the majority of the leisure and educational activities for the residents.The team are passionate about helping their residents maintain a good quality of life in the home. The team encourages the residents to fulfil their personal potential and participate with the home's leisure activities at their own pace. The Laurel pride themselves in using assistive technology to foster independence and inclusivity in their residents, regardless of their ability.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 16 Registered nurses
• 28 Licensed practical nurses
• 25 Care assistants
• 7 Physiotherapists

Medical director

Dr. Pereira

Staff turnover

60%

Staff-to-client ratio

1:6 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 38 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol