Balmoral View Care Centre

Balmoral View Care Centre, part of Four Seasons Health Care, is a welcoming and friendly home on the east coast of Northern Ireland. Balmoral View offers 24-hour dementia nursing care and palliative/end of life care for residents with dementia who may also have long-term medical conditions. The team also provides specialist care for residents with mental health conditions and learning disabilities as well as respite care for the loved ones of residents who are in need of a break.The team are dedicated to helping their residents maintain a good quality of life at Balmoral View and actively encourage them to take part in all decisions that concern them. The team also support their residents with mental health conditions to improve their mental wellbeing, build up their independence and help them to progress to supported living or their own home.Balmoral View has been ranked in the carehome.co.uk's Top 20 Recommended Care Homes in Northern Ireland for two consecutive years. Four Seasons Health Care strive to make each home as comfortable as possible with the following facilities at Balmoral View:Pets by agreementCafé on siteCinemaLiftsConservatoryPatioTV point in all roomsShop on siteWheelchair accessTHIS CARE HOME IS A MEMBER OF THE IHCP NORTHERN IRELAND.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 13 Registered nurses
• 19 Licensed practical nurses
• 30 Care assistants
• 4 Physiotherapists

Medical director

Dr. Romero

Staff turnover

60%

Staff-to-client ratio

1:7 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 31 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol