Spinney (The)

The Spinney is a friendly and welcoming GP practice located in Waltham Forest, serving the local community with a range of healthcare services. The practice is committed to providing high-quality, patient-centered care, and its team of experienced healthcare professionals are dedicated to meeting the individual needs of each patient. The Spinney offers a wide range of services, including: General medical care: This includes consultations, check-ups, vaccinations, and chronic disease management. Women's health: The practice provides services such as cervical screening, contraception advice, and antenatal care. Children's health: The Spinney offers routine childhood immunizations, developmental checks, and advice on child health issues. Mental health: The practice has a dedicated mental health team that can provide support and treatment for a range of mental health conditions. Minor surgery: The Spinney offers a range of minor surgical procedures, such as mole removal and joint injections. The practice also has a number of additional services available, including: Travel vaccinations: The Spinney can provide advice and vaccinations for those travelling abroad. Health checks: The practice offers a range of health checks, such as blood pressure checks and cholesterol checks. Smoking cessation support: The Spinney can provide support and advice to help patients quit smoking. The Spinney is committed to providing a high standard of care to all its patients. The practice is open six days a week, and appointments can be booked online or by telephone.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 18 Registered nurses
• 18 Licensed practical nurses
• 23 Care assistants
• 5 Physiotherapists

Medical director

Dr. van Dam

Staff turnover

60%

Staff-to-client ratio

1:4 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 48 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol