Mayfield Road

Mayfield Road is a residential service located in the heart of Sutton, Surrey, that supports adults with profound and multiple learning difficulties (PMLD). It can provide support for up to 12 people (male and female) who have a wide range of conditions including brain injury, sensory impairment, autism, epilepsy, anxiety, mental health issues, and challenging behaviours.There are 12 bedrooms at Mayfield Road along with communal bathrooms complete with specialist equipment. Service users also have access to a large communal lounge and dining area, a sensory room, as well as an accessible garden with a built-in trampoline.The Mayfield Road service is Headway approved and works closely with service users to give them the best possible care, and users are encouraged to access opportunities both in and outside their homes. The highly trained team aim to help each resident develop their skills and become more confident and self-sufficient, allowing them to live more independently within their own homes.Active Care Group is a specialist provider of complex care services for people of all ages across the UK. Offering a fully integrated pathway of support to meet long term and changing needs, Active Care Group's portfolio of services include rehabilitation, residential and supported living, care in the home, respiratory, case management and staffing.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 25 Registered nurses
• 27 Licensed practical nurses
• 28 Care assistants
• 8 Physiotherapists

Medical director

Dr. van Dam

Staff turnover

60%

Staff-to-client ratio

1:5 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 47 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol