Willowmead

Willowmead in East Molesey, Surrey is a living home that offers support for adults with learning disabilities, autism, or mental health needs. Conditions that are supported at Willowmead include brain injury, sensory impairment, Asperger's, autism, and other complex needs.Willowmead offers six bedrooms with three bathrooms over two floors, which are each suitable for single occupancy. There is stair-lift access for the first floor rooms and the communal lounge and dining areas are located on the ground floor. There are also seven self-contained studio flats that comprise their own bathroom. Residents have access to a shared garden which is home to a large summer house with a kitchen and lounge area within it.Staff at Willowmead are trained in Positive Behaviour Support, attachment and Emotional Unstable Personality Disorder/Borderline Personality Disorder training to support the dual diagnosis of service users. Willowmead also works with support workers and assistant care practitioners in order to ensure both social and mental health needs are addressed.Active Care Group is a specialist provider of complex care services for people of all ages across the UK. Offering a fully integrated pathway of support to meet long term and changing needs, Active Care Group's portfolio of services include rehabilitation, residential and supported living, care in the home, respiratory, case management and staffing.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 10 Registered nurses
• 13 Licensed practical nurses
• 22 Care assistants
• 5 Physiotherapists

Medical director

Dr. van Dam

Staff turnover

60%

Staff-to-client ratio

1:4 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 44 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol