Voyage

Voyage is a modern and welcoming healthcare practice in Lichfield, offering a range of services to help patients achieve their health and wellness goals. Their team of experienced and dedicated healthcare professionals are committed to providing personalised care in a comfortable and supportive environment. Voyage offers a variety of services, including: General practice: Routine check-ups, vaccinations, and management of chronic conditions. Women's health: Pregnancy care, contraception advice, and menopause support. Mental health: Counselling, therapy, and medication management. Sexual health: STI testing, contraception, and advice. Travel health: Vaccinations, advice, and malaria prevention. Voyage is committed to providing high-quality care and ensuring that patients feel heard and understood. They offer flexible appointment times and a range of communication options to suit individual needs.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 8 Registered nurses
• 13 Licensed practical nurses
• 18 Care assistants
• 3 Physiotherapists

Medical director

Dr. van Dam

Staff turnover

60%

Staff-to-client ratio

1:8 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 34 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol