24/7 on-call ISO 9001:2015
Alexandra House
Based in Solihull
private · founded 2013 · licence HC-GB-7007
About
Identity
- Legal name
- Alexandra House Ltd.
- Regulator
- National healthcare authority
Coverage area
Service areas
| City | Radius |
|---|---|
| Solihull | 11 km |
Services offered
Skilled medical care
- Skilled nursing
- Complex wound care
- Ostomy care
- Catheter care
- Medication administration
- Phlebotomy
Therapies at home
- Physiotherapy
Specialty programmes
- Palliative
- Dementia care
- Postnatal
- Post-op: joint replacement
- Post-op: cardiac surgery
- Chronic: CHF
- Chronic: COPD
- Chronic: diabetes
Non-medical / companion
- Personal care (bath/dress/grooming)
- Diabetic meals
- Light housekeeping
- Transport to appointments
- Companionship
- Overnight care
- Respite for family caregivers
Team & vetting
- 12 Registered nurses
- 29 Licensed practical nurses
- 18 Care assistants
- 7 Physiotherapists
- Medical director
- Dr. Schmidt
- Staff turnover
- 60%
- Staff-to-client ratio
- 1:8 caregivers per active client
- Same-caregiver consistency
- 15%
Caregiver languages
- Local
- English
Caregiver vetting
- ✓ Criminal background check
- ✓ Drug screening
- ✓ Driving record check
- ✓ Reference verification
- ✓ Annual recertification
- 📚 42 CE hours/year required
Technology
- 📱 Caregiver mobile app
- 📍 Electronic Visit Verification (GPS)
Remote monitoring
- BP
Pricing
| Service | Rate |
|---|---|
| Nursing visit (60 min) | 63.97 EUR |
| Physiotherapy at home | 94.63 EUR |
| Live-in (per day) | 336.37 EUR |
| Palliative (per day) | 237.10 EUR |
Holiday premium: 25% · Minimum shift: 2 h
LTCI accepted: Major national insurer
Quality metrics
- 8% Patient satisfaction
- 19% Caregiver satisfaction
- 27% 30-day readmission
- 3.5 Complaints / 1000 visits
Photos
Compliance & safety
- Privacy
- HIPAA + GDPR compliant
- Liability insurance
- €5,000,000
- Infection control
- WHO/ECDC home-care protocol
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