SureCare

SureCare is a leading provider of high-quality healthcare services in London, dedicated to delivering exceptional care to patients across a wide range of specialties. With a team of experienced and compassionate healthcare professionals, SureCare offers a comprehensive range of services, including: Consultations: Consult with experienced doctors and specialists for diagnosis, treatment plans, and ongoing management of your health conditions. Diagnostics: Access advanced diagnostic tools and imaging technologies for accurate diagnosis and monitoring of your health. Treatment: Receive evidence-based treatments and therapies tailored to your individual needs and preferences. Rehabilitation: Benefit from personalised rehabilitation programs to regain strength, mobility, and function after illness or injury. Preventative care: Engage in regular check-ups, screenings, and vaccinations to maintain optimal health and prevent future health issues. SureCare prioritises patient comfort and convenience, offering a welcoming and accessible environment. The clinic is conveniently located in central London, with easy access by public transportation. Additionally, SureCare offers flexible appointment scheduling to accommodate your busy schedule.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 10 Registered nurses
• 22 Licensed practical nurses
• 39 Care assistants
• 5 Physiotherapists

Medical director

Dr. Pereira

Staff turnover

60%

Staff-to-client ratio

1:4 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 48 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol