Queen Hill

Queen Hill residential care home is designed for adults (female only) aged 18-65 who have a range of learning disabilities and mental health conditions. Some conditions that Queen Hill can offer support for include autism, epilepsy, sensory impairment, and other complex needs.The highly trained staff at Queen Hill are able to offer personalised guidance and support tailored to each individual's needs. The team are dedicated to helping service users live a more independent life, and they assist every individual in their care to become more self-sufficient. Activities such as swimming, cycling, bowling, and trampolining are encouraged, and day trips are offered based on residents' preferences.The care home itself consists of four single occupancy bedrooms, a kitchen, a downstairs wet room, a communal lounge and dining area, and a spacious garden. There is also off-road parking available for visitors.Active Care Group is a specialist provider of complex care services for people of all ages across the UK. Offering a fully integrated pathway of support to meet long term and changing needs, Active Care Group's portfolio of services include rehabilitation, residential and supported living, care in the home, respiratory, case management and staffing.

Services offered

Skilled medical care

• Skilled nursing
• Complex wound care
• Ostomy care
• Catheter care
• Medication administration
• Phlebotomy

Therapies at home

• Physiotherapy

Specialty programmes

• Palliative
• Dementia care
• Postnatal
• Post-op: joint replacement
• Post-op: cardiac surgery
• Chronic: CHF
• Chronic: COPD
• Chronic: diabetes

Non-medical / companion

• Personal care (bath/dress/grooming)
• Diabetic meals
• Light housekeeping
• Transport to appointments
• Companionship
• Overnight care
• Respite for family caregivers

Team & vetting

• 18 Registered nurses
• 23 Licensed practical nurses
• 24 Care assistants
• 5 Physiotherapists

Medical director

Dr. Bianchi

Staff turnover

60%

Staff-to-client ratio

1:4 caregivers per active client

Same-caregiver consistency

15%

Caregiver languages

• Local
• English

Caregiver vetting

• ✓ Criminal background check
• ✓ Drug screening
• ✓ Driving record check
• ✓ Reference verification
• ✓ Annual recertification
• 📚 36 CE hours/year required

Technology

• 📱 Caregiver mobile app
• 📍 Electronic Visit Verification (GPS)

Remote monitoring

• BP

Pricing

Holiday premium: 25% · Minimum shift: 2 h

LTCI accepted: Major national insurer

Quality metrics

• 8% Patient satisfaction
• 19% Caregiver satisfaction
• 27% 30-day readmission
• 3.5 Complaints / 1000 visits

Photos

Compliance & safety

Privacy

HIPAA + GDPR compliant

Liability insurance

€5,000,000

Infection control

WHO/ECDC home-care protocol